1) Registration questions
1A) I’m having trouble registering online, logging in or editing my Participant Centre. What should I do?
We would be happy to help. Please contact us at 416-756-6829 or firstname.lastname@example.org.
If you forgot your username or password, visit the Participant Login Page, click “ Forgot username?” or “Forgot password?” and follow the instructions. You will receive an email that prompts you to reset your username or password.
1B) Do I have to be registered to participate in Rally 2021?
To participate in any of our run or walk events, you must be registered. Registration is online only.
1C) Is there a registration fee?
Yes, the registration fee is $30. With that you will get a Rally kit that includes a pair of North York General Strong socks, a race bib and other items.
1D) Can I register on event day
Yes, you can register up until October 11th; however, you will receive your Rally kit after the event and while quantities last. We encourage you to register online prior to the event day so that you have the chance to fundraise on behalf of North York General and win great prizes.
1E) I’ve already registered, but I can no longer participate in the event. What should I do?
We’re sorry that you won’t be able to participate. All registration fees are non-refundable and non-transferable.
1F) Can I register more than one person at a time?
You can’t add another participant to an account. However, it’s easy to register on behalf of someone else. Once you’ve completed the registration process for one individual, simply return to the Rally 2021 homepage to start the process again by choosing an event type. Please keep in mind that each new participant must register using a new email address (an email address that hasn’t already been used to register another participant). If you want a new registrant to become a member of your team, be sure to select “Join a team” when prompted.
Please note, this process also applies if you are registering your child(ren).
1G) Can a Team Captain be changed after a team is formed?
Yes, as long as the new captain is already registered as a participant on that team. We would be happy to make that change for you — please send an email to email@example.com.
1H) Can I be added to a team if I have already registered as an individual?
Yes. Simply visit your Participant Centre homepage, scroll to the bottom and select “Change team membership.” Follow the instructions from there. Be sure to know the name of the team you’d like to join or the team captain.
1I) Can I form a team if I have already registered as an individual?
Yes, we will gladly help you make that change — please send an email to firstname.lastname@example.org.
2) Event day questions
2A) Where is the event being held?
Rally 2021 for North York General takes place wherever you want to run or walk. Due to COVID-19, we cannot run the same event as a group in the ravine, however you can still choose to do your walk or run in the Ravine. We know our community still wants to support the great work at the Hospital and the care they provide to the community. So, this is your Rally over the Thanksgiving Long Weekend. We encourage you to get out with friends, co-workers and family, fundraise for NYGH and enjoy a gorgeous autumn day.
2B) Is this event timed?
The event is not being timed but we encourage you to track your time and send it to Michelle.Cen@nygh.on.ca and we will post your race times after the event on the website.
2C) Where and when do I pick up my Rally kit?
Rally kits can be shipped or picked up. In order to have your kit shipped you will need to be registered by October 1st. Rally kit pick up will be held during the days before the long weekend outside of North York General Hospital. We will be sending communication via email with details closer to the event weekend
2D) Can I volunteer at Rally 2021 for North York General?
Unfortunately, because the event is not taking place in the ravine as a large group due to COVID-19, and runs and walks will be happening out in the community in smaller groups, volunteers are not required this year. But check us out next year. We appreciate our volunteers so much!
3) Donation questions
3A) When I donate to or fundraise for Rally 2021, what am I supporting?
During the registration process, participants can choose to support the hospital’s Emergenct Department expansion, highest priority needs, or Orthopaedic care. When a supporter donates to a participant’s fundraiser/page, the gift is designated to the fund that participant chose. Learn more about the impact of your support.
3B) Will my supporters receive a charitable tax receipt?
Yes. Anyone who donates online will receive a tax receipt via email. Those who make offline donations over $20 are also eligible to receive a tax receipt — please indicate on the Offline Donation Form whether each donor would like to receive one (see Question 3D for more information on offline donations).
3C) Is North York General Foundation a registered Canadian charity?
Yes. Our Charitable Registration Number is: #888751245 RR0001. For more information, please visit nyghfoundation.ca.
3D) Where can I mail/drop off donations that are in the form of a cheque? Note: the Foundation is not accepting cash due to COVID-19
Please mail your offline cheque donations, along with the Offline Donation Form, to the Foundation by October 5, 2021. Note: the Foundation is not accepting cash due to COVID-19
Our mailing address is:
North York General Foundation
4001 Leslie Street
Toronto, ON M2K 1E1
If you are a NYGH staff member, you can also bring your offline donations (with form) to the Foundation in person by October 8, 2021 at 12 PM. We are located on the 1st floor of the hospital in the Steinberg Family Tower.
Offline donations must be entered as “offline gifts” in your online Participant Centre to be counted towards your personal or team fundraising total. All offline gifts must be confirmed by the Foundation to be included as part of the event fundraising total.
You can download the Offline Donation Form here.
3E) To whom should my donors make their cheques payable?
Please make all cheques payable to North York General Foundation.
3F) Does the Foundation accept corporate matching donations?
Yes. In fact, we encourage you to ask your employer if corporate matching is available.
3G) Can donors give anonymously?
Yes. Donors have the option to keep their name and/or gift amount anonymous. Please note that some donor information will still be given to the participant they supported, as well as to North York General Foundation for processing purposes.
4) Fundraising questions
4A) What tools are available to help me fundraise?
Your Participant Centre has all the tools you need to help you in your fundraising efforts. We’ve provided pre-written emails for you to send to your network of friends, family, colleagues, classmates and neighbors. Use the messages “as is” or edit them as you see fit.
4B) How can I promote Rally 2021 for North York General?
We encourage you to promote Rally 2020 for North York General 2020 on Facebook, Twitter, Instagram, LinkedIn, Pinterest or any of your social media networks using our event hashtag, #Rally4NYGH. We recommend posting a link to your personal and/or team Fundraising Page, and when you reach new fundraising milestones, be sure to share your achievement badges (see Questions 4D and 4E to learn more).
4C) When does fundraising close?
We will be accepting donations until October 15, 2021.
4D) Does this event provide online badges for achieving milestones?
Yes. You automatically receive badges for a variety of achievements, like reaching monetary milestones and reaching 50 percent and 100 percent of your fundraising goal. When you reach a new milestone, you will be notified via email, where you’ll also be able to download an image of your badge to post on social media. You can view your full collection of badges on your Fundraising Page at any time.
4E) How do I share my achievement badges on social media?
When you receive your badge notification email, you’ll be able to download an image of your new badge, which can be posted to any of your social media accounts. Remember to include #Rally4NYGH in all your posts.
4F) Will you be giving out prizes for top fundraisers?
Yes. Prizes will be awarded to the following:
- Top 3 fundraising individuals
- Top community fundraising team
- Top hospital fundraising team (North York General staff)
4G) When will the fundraising prize winners be announced?
We will be announcing our top fundraising individuals and teams on November 5, 2021. You will receive an email with the announcement. Winners will be notified by the Foundation prior to this date. Prizes will be sent out shortly thereafter.
5) Tax Receipting Questions
5A) When do I get my tax receipt for my Rally 2021 donation?
If you donate online, you will receive an electronic tax receipt within 30 minutes of making your donation. Offline donations will receive a tax receipt after October 11, 2021.
5B) I made an online donation and I can’t open my tax receipt. What should I do?
Electronic tax receipts are sent in PDF format. If you do not have a program that will open a PDF, you will need to download the appropriate software. If you would like to receive your tax receipt by mail, please contact us at email@example.com or 416-756-6944.
5C) If I make a donation to my team, will I receive a tax receipt?
Yes. Please note that making a team donation will not count towards your individual fundraising total.
5D) If I make a donation to myself, will I receive a tax receipt?
6) Team questions
6A) How do I create a fundraising team?
Create your team by registering online. Once you start the registration process by choosing your event 10K Run/Walk, 5K Run/Walk, or 1K Run/Walk, you can then select the “Start a team” option on the registration page. Proceed with the rest of the registration process.
6B) How do I join a fundraising team?
Once you start the registration process by choosing your event (10K Run/Walk, 5K Run/Walk, 1K Run/Walk), you can then select the “Join a team” option on the registration page. If you’ve already registered as an individual, visit your Participant Centre homepage, scroll to the bottom and select “Change team membership.” Follow the instructions from there. Be sure to know the name of the team you’d like to join or the team captain.
6C) How many people do I need to have an official fundraising team?
You can have as few as two people to form a fundraising team.