1) Registration questions
1A) I’m having trouble registering online, logging in or editing my Participant Centre. What should I do?
We would be happy to help. Please contact us at 416-756-6802 or email@example.com.
If you forgot your username or password, visit the Participant Login Page, click “Forgot username?” or “Forgot password?”and follow the instructions. You will receive an email that prompts you to reset your username orpassword.
1B) Do I have to be registered to participate in Rally in the Ravine?
To participate in any of our run or walk events, you must be registered. Register online or in person on event day (see Question 4 for event-day registration details). If you do not want to participate in a run or walk event, you’re welcome to join us as a spectator.
1C) Is there a registration fee?
See below for registration fees:
5K Run/Walk: $25 per person
Garden Walk: $10 per person
Kids’ Mini Rally: $10 per person (open to all children; designed for ages 8 and under)
1D) Can I register on event day
Yes. On September 28, registration will open at 7 AM and close at 8:30 AM. However, we encourage you to register online prior to event day so that you have the chance to fundraise on behalf of North York General and win great prizes.
1E) I’ve already registered, but I can no longer participate in the event. What should I do?
We’re sorry that you won’t be able to participate. All registration fees are non-refundable and non-transferable.
1F) Can I register more than one person at a time?
You can’t add another participant to an account. However, it’s easy to register on behalf of someone else. Once you’ve completed the registration process for one individual, simply return to the Rally in the Ravine homepage to start the process again by choosing an event type. Please keep in mind that each new participant must register using a new email address (an email address that hasn’t already been used to register another participant). If you want a new registrant to become a member of your team, be sure to select “Join a team” when prompted.
Please note, this process also applies if you are registering your child(ren).
1G) Can a Team Captain be changed after a team is formed?
Yes, as long as the new captain is already registered as a participant on that team. We would be happy to make that change for you — please send an email to firstname.lastname@example.org.
1H) Can I be added to a team if I have already registered as an individual?
Yes. Simply visit your Participant Centre homepage, scroll to the bottom and select “Change team membership.” Follow the instructions from there. Be sure to know the name of the team you’d like to join or the team captain.
1I) Can I form a team if I have already registered as an individual?
Yes, we will gladly help you make that change — please send an email to email@example.com.
2) Event day questions
2A) Where is the event being held?
The event will be held on the North York General Hospital campus at 4001 Leslie St., Toronto, ON M2K 1E1. The 5K Run/Walk will start and finish on the hospital campus and will also take place on the Betty Sutherland Trail, a beautiful path along the East Don River.
2B) What happens on event day?
On September 28, hundreds of community members, along with North York General staff and volunteers, will gather on the hospital campus to celebrate our collective fundraising efforts in support of our incredible hospital. Visit our Event Details page to learn more.
2C) Is this event timed?
The 5KRun/Walk will be timed. Each participant will receive a timing chip attached to the back of their race bib. Runners and walkers can view their personal results shortly after the event at chiptimeresults.com. The Garden Walk and Kids Mini Rally will not be timed.
2D) Where and when do I pick up my Race Kit and bib?
Race Kit pick-up will take place at North York General Hospital in the days leading up to the event. All Race Kits will include a Rally in the Ravine T-shirt,a race bib, a parking voucher and goodies from our sponsors. Those participating in the 5KRun/Walk will also receive a timing chip, which will be attached to the back of the race bib. Stay tuned for further details on Race Kit pick-up.
2E) Where can I park on event day
Parking is FREE for all participants in the Main Entrance Visitors’ Parking lot — you must use your parking voucher, which will be included in your Race Kit. Regular parking will be available for all other attendees in the Main Entrance Visitors’ Parking lot. Additional parking options are available nearby. If you can, we encourage you to take public transit to avoid congestion on event day. To plan your specific trip, see the TTC Trip Planner.
2F) Can I bring family/friends/spectators to the event?
Absolutely! We welcome and encourage you to bring as many supporters as you’d like. Rally in the Ravine is a family-friendly community event with lots of entertainment, activities and giveaways. There’s something for everyone!
2G) Does everyone receive a medal?
Yes, all participants will receive a Rally in the Ravine medal.
2H) What if it rains on event day?
Rain or shine, Rally in the Ravine will take place outdoors. Please dress appropriately for the weather. If severe weather conditions (e.g. lightening) are expected, you will be notified of any alternate arrangements.
2I) Can I volunteer at Rally in the Ravine?
Volunteer registration is now closed.
3) Route questions
3A) Where are the start and finish lines
The start and finish lines are located behind the hospital next to the Healing Gardens. On event day, marshals will be stationed on route to help lead participants and supporters to the start and finish lines.
3B) What is the route like?
We are very excited about our route, which includes pathways through the North York General campus and Betty Sutherland Trail, without the use of any roads. Be sure to follow the Rally marshals, who will be on course to help you navigate your way through the system. There will be two-way traffic on the course, so please stick to the right side at all times.
3C) Can I bring my dog(s)?
Dogs are not permitted on the course or at the event.
3D) Will there be water on course?
Yes, there will be manned water stations throughout the course.
3E) Will there be portable washrooms?
Yes, there will be portable washrooms available.
4) Donation questions
4A) When I donate to or fundraise for Rally in the Ravine, what am I supporting?
During the registration process, participants can choose to support the hospital’s highest priority needs, the redevelopment of our paediatric care environments or orthopaedic care. When a supporter donates to a participant’s fundraiser/page, the gift is designated to the fund that participant chose. Learn more about the impact of your support.
4B) Will my supporters receive a charitable tax receipt?
Yes. Anyone who makes a donation online will receive a tax receipt via email. Those who make offline donations over $20 are also eligible to receive a tax receipt — please indicate on the Offline Donation Form whether or not each donor would like to receive one (see Question 4D for more information on offline donations).
4C) Is North York General Foundation a registered Canadian charity?
Yes. Our Charitable Registration Number is: #888751245 RR0001. For more information, please visit nyghfoundation.ca.
4D) Where can I mail/drop off donations that are in the form of cash or cheque?
Please mail your offline donations, along with the Offline Donation Form, to the Foundation by September 20, 2019. Our mailing address is:
North York General Foundation
4001 Leslie Street
Toronto, ON M2K 1E1
You can also bring your offline donations (with form) to the Foundation in person by September 27, 2019 at 12 PM. We are located on the 1st floor of the hospital in the Steinberg Family Tower. Any donations received after this point can be brought with you on the day of the event.
Offline donations must be entered as “offline gifts” in your online Participant Centre to be counted towards your personal or team fundraising total. All offline gifts must be confirmed by the Foundation to be included as part of the event fundraising total.
You can download the Offline Donation Form here.
4E) To whom should my donors make their cheques payable to?
Please make all cheques payable to North York General Foundation
4F) Does the Foundation accept corporate matching donations?
Yes. In fact, we encourage you to ask your employer if corporate matching is available.
4G) Can donors give anonymously?
Yes. Donors have the option to keep their name and/or gift amount anonymous. Please note that some donor information will still be given to the participant they supported, as well as to North York General Foundation for processing purposes.
5) Fundraising questions
5A) What tools are available to help me fundraise?
Your Participant Centre has all the tools you need to help you in your fundraising efforts. We’ve provided pre-written emails for you to send to your network of friends, family, colleagues, classmates and neighbours. Use the messages “as is” or edit them as you see fit.
5B) How can I promote Rally in the Ravine?
We encourage you to promote Rally in the Ravine on Facebook, Twitter, Instagram, LinkedIn, Pinterest or any of your social media networks using our event hashtag, #RallyInTheRavine. We recommend posting a link to your personal and/or team Fundraising Page, and when you reach new fundraising milestones, be sure to share your achievement badges (see Questions 5D and 5E to learn more). You can also download our event poster to hand out or display in your community, at school or at your workplace.
5C) When does fundraising close?
We will be accepting donations until October 31, 2019.
5D) Does this event provide online badges for achieving milestones?
Yes. You automatically receive badges for a variety of achievements, like reaching monetary milestones and reaching 50 percent and 100 percent of your fundraising goal. When you reach a new milestone, you will be notified via email, where you’ll also be able to download an image of your badge to post on social media. You can view your full collection of badges on your Fundraising Page at any time.
5E) How do I share my achievement badges on social media?
When you receive your badge notification email, you’ll be able to download an image of your new badge, which can be posted to any of your social media accounts. Remember to include #RallyInTheRavine in all of your posts.
5F) Will you be giving out prizes for top fundraisers?
Yes. Prizes will be awarded to the following:
- Top 3 fundraising individuals
- Top community fundraising team
- Top hospital fundraising team (North York General staff and volunteers)
5G) When will the fundraising prize winners be announced?
We will be announcing our top fundraising individuals and teams on November 5, 2019. You will receive an email with the announcement. Winners will be notified by the Foundation prior to this date. Prizes will be sent out shortly thereafter.
6) Tax Receipting Questions
6A) When do I get my tax receipt for my Rally in the Ravine donation?
If you donate online, you will receive an electronic tax receipt within 30 minutes of making your donation. Offline donations will receive a tax receipt after September 28, 2019.
6B) I made an online donation and I can’t open my tax receipt. What should I do?
Electronic tax receipts are sent in PDF format. If you do not have a program that will open a PDF, you will need to download the appropriate software. If you would like to receive your tax receipt by mail, please contact us at firstname.lastname@example.org or 416-756-6944.
6C) If I make a donation to my team, will I receive a tax receipt?
Yes. Please note that making a team donation will not count towards your individual fundraising total.
6D) If I make a donation to myself, will I receive a tax receipt?
7) Team questions
7A) How do I create a fundraising team?
Create your team by registering online. Once you start the registration process by choosing your event (5KRun/Walk, Garden Walk or Kids’ Mini Rally), you can then select the “Start a team” option on the registration page. Proceed with the rest of the registration process.
7B) How do I join a fundraising team?
Once you start the registration process by choosing your event (5KRun/Walk, Garden Walk or Kids’ Mini Rally), you can then select the “Join a team” option on the registration page. If you’ve already registered as an individual, visit your Participant Centre homepage, scroll to the bottom and select “Change team membership.” Follow the instructions from there. Be sure to know the name of the team you’d like to join or the team captain.
7C) How many people do I need to have an official fundraising team?
You can have as few as two people to form a fundraising team.